All payments are taken at the time of reservation. Cancellation is a clear 72 hours' notice for a refund less 10%. Bookings cancelled after 72 hours' notice are non-refundable. Bookings of more than 2 rooms are classified as group bookings and cancellation policies may vary - please check with the hotel
If you book via a 3rd party site i.e. Booking.com, Laterooms, Hotels.com the above does not apply and cancellation terms are generally much more restrictive.