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Please note we have no lift. Staff will naturally help with your luggage but if your require a lower level room please advise us. We always guarantee the best rate directly and are happy to guarantee a specific room with a call to us or make a note on your reservation and we will take a look. This is only possible when booking on our own website/via phone. All booking sites aside from our own are non refundable/non changeable and no specific room can be selected. Feel free to call reservations 02392 009111 for any further information, we are happy to help.